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Last updated: 13 August 2026.

Refund Policy

This policy explains how and when BluePort Container issues refunds. It should be read with our Returns Policy, Payment Policy and Terms and Conditions. Nothing in it affects your statutory rights; where anything here conflicts with them, your statutory rights prevail.

1. When you are entitled to a refund

  • Consumer cancellation. Where you cancel within the 14-day period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • Faulty or misdescribed goods. Where you exercise the short-term right to reject within 30 days, or the final right to reject, under the Consumer Rights Act 2015. This is a separate right from the 14-day cancellation right above.
  • We cannot supply. Where stock is unavailable, delivery to your address is not viable, or we decline your order for any reason.
  • Non-delivery. Where we fail to deliver within the agreed period, or within 30 days where no period was agreed, and you have given us a further reasonable opportunity where required.
  • Overpayment or duplicate payment. Refunded in full as soon as identified.
  • Agreed cancellation. Where we agree to cancel a business order, less any charges set out in the Returns Policy.

2. Refund timescales

  • Consumer cancellation under the 2013 Regulations: within 14 days of the day we receive the container back, or of the day you supply evidence that you have sent it back, whichever is earlier. Where no goods were delivered, within 14 days of you telling us you are cancelling.
  • Faulty goods rejected under the Consumer Rights Act 2015: without undue delay, and in any event within 14 days of agreeing that you are entitled to a refund.
  • Cancellations before dispatch: normally within 5 working days.
  • Business customer refunds: normally within 14 days of the container being received and inspected at the depot we nominate.

Once we have issued a refund, the time it takes to reach you depends on your bank — typically 1 to 2 working days for a bank transfer.

3. How refunds are made

  1. Refunds are made using the same method you used to pay, unless you expressly agree otherwise. A payment made by bank transfer is refunded to the originating account.
  2. We do not refund in cash, by cheque or to a third party’s account.
  3. You will not incur any fee from us as a result of the refund.
  4. Where the originating account has been closed, we will ask for alternative bank details and may require verification before releasing funds.

The ways in which you can pay us are set out in our Payment Policy.

4. Delivery and collection costs

  • Cancellation within the 14-day period: delivery within the UK is free, so no delivery charge is taken and there is none to refund. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require us to refund the basic cost of delivery on cancellation; because that cost is nil, a cancellation refund is simply a refund of the price you paid for the container.
  • Faulty or misdescribed goods: we refund the full price you paid and we bear the cost of collection.
  • Return costs on cancellation: delivery to you being free does not make the return journey free. Where you cancel under the 2013 Regulations you bear the cost of returning the container, as explained in the Returns Policy. Where you ask us to arrange collection, that cost is quoted to you first and may be deducted from your refund.

5. Deductions we may make

We may reduce a refund to reflect:

  • any diminution in the value of the container caused by handling beyond what is necessary to establish its nature, characteristics and functioning — for example cutting, welding, drilling, painting, fitting fixtures or damage from siting;
  • cleaning or decontamination where the container is not returned empty and swept;
  • the cost of removing modifications or fixings you have added;
  • collection haulage we have arranged on your behalf;
  • a restocking charge, where agreed in advance with a business customer.

We always itemise deductions in writing before processing the refund. No deduction is made where the container is returned because it is faulty or was misdescribed.

6. Refund amounts

Prices are quoted as the total payable and no VAT is added at checkout, so a full refund is simply a refund of the amount you paid. Where a refund is partial, we confirm the exact figure in writing before we process it, and we issue a credit note for the amount refunded so that your records match ours.

7. Deposits

Where a deposit has been taken to secure stock or a bespoke build:

  • Consumer deposits are refundable in full where the consumer cancels within the statutory cancellation period, except on made-to-specification goods.
  • Deposits on bespoke or modified containers may be non-refundable once fabrication has begun; this is stated clearly on the quotation before payment.
  • Business deposits are refundable only to the extent that we have not incurred committed costs.

8. Payment disputes

If you believe a payment is incorrect, please contact us first. Raising a dispute with your bank before contacting us delays resolution for everyone. Where a dispute is raised in respect of goods that were properly supplied, we will defend it and may recover the resulting costs. This does not affect any right you have to dispute a payment with your bank or card provider.

9. How to request a refund

  1. Email info@blueportcontainer.com with your order number, the reason and any supporting photographs.
  2. We acknowledge within 2 working days and confirm what happens next.
  3. Where a container must come back, we arrange collection under the Returns Policy.
  4. We confirm the refund amount, itemise any deductions, and process payment within the timescales above.

10. If you are unhappy with a refund decision

Please escalate to us in writing at the address below. If we cannot resolve your complaint, we will write to you with our final response and will tell you at that point about any alternative dispute resolution provider we can refer you to and whether we agree to use it. You are not obliged to use alternative dispute resolution, and you retain the right to bring court proceedings. Nothing in this policy affects your statutory rights.

Contact us about this policy

BluePort Container
Suite 2 Mayden House, Long Bennington Business Park, Main Road, Long Bennington, Nottinghamshire, NG23 5DJ, England
Company No. 09872244 (registered in England and Wales)
Telephone and business hours: see our Contact Us page
Email: info@blueportcontainer.com